Progressive Insurance Customer FAQ

Apron Relief Program

Extra support during the COVID-19 crisis

We hope you and your family are healthy and holding up well through the uncertainty surrounding the coronavirus (COVID-19). While COVID-19 is causing disruption in our lives and communities, we’re committed to making sure that you have the protection and support you need.

 

Introducing the Apron Relief Program

To us, the apron is a symbol of protection. That’s why we’re assisting our customers, employees, communities, and agents by committing over $1 Billion to them in this time of need.

To our customers

Assistance with coverage and payments

During this unprecedented time, we know you may be experiencing stress and financial hardship. While you’re doing your part to fight the pandemic, we’re committed to being there in your time of need. With that in mind, here are some steps we’re taking to make things a little easier:

Personal auto premium credit (NY auto customers see below*)

  • If you have an active personal auto policy at the end of April or May, you will be receiving a 20% premium credit. There is nothing you need to do. We will calculate your credit for you at the end of that month, and you’ll see it in your Progressive account a few weeks after that. It’s all automatic—our plan is to provide you a confirmation message when each credit is in your account.
    • WHAT YOU NEED TO QUALIFY

      To receive a credit of 20% of your April premium, your personal auto policy must be active at the end of April. Similarly, to receive a credit of 20% of your May premium, your personal auto policy must be active at the end of May.

    • WHEN YOU’LL RECEIVE YOUR CREDIT

      We’ll calculate your credit within a few weeks of the end of April and May. You’ll receive your credit shortly after that.

    • HOW YOUR CREDIT WILL BE APPLIED

      Once we’ve calculated the credit for your policy, we’ll automatically apply it to any outstanding balance or your next bill. And if you’re already paid in full, we’ll return the credit amount directly to your payment account or issue you a check.

    • HOW TO ESTIMATE YOUR CREDIT

      Because your premium can change throughout the month due to renewal or policy changes you request, we can’t tell you exactly what your credit will be until the end of the month. But you can get a sense of what your credit will be by taking 20% of your normal monthly premium.

      For example, if your 6-month policy premium is normally $900, one month of premium would be roughly $150. In that situation, you’d be likely to receive a credit of $30 for April. Then, if your policy stays active, you’d receive an additional $30 for May. Keep in mind that unique policy and billing situations may apply. And if you bought a policy after the first of the month, your credit will be prorated—we’ll base it off of the amount of time you were insured with us that month.

  • For more information, please see our premium credit FAQs.
  • These credits are subject to approval by your state regulators.
  • *For NY customers: NY credits will be applied for premium of the months of May and June, instead of April and May. To receive a credit of 20% of your May premium, your personal auto policy must be active at the end of April. Similarly, to receive a credit of 20% of your June premium, your personal auto policy must be active at the end of May. Credits will be applied within a few weeks of the end of each month. It doesn’t matter when you purchased your policy—you will receive a 20% credit for the premium of those months, and it won’t be prorated. There’s nothing you need to do. We will automatically apply your credit to your policy.

Coverage assistance

  • We don’t want you to worry about losing your insurance if you can’t pay right now. Starting April 1, 2020, we’ll waive late fees, pause collections, and hold off on canceling or non-renewing any active policies due to non-payment through May 15, 2020. Some states have already issued leniency guidelines, so we will adjust this timeline to either meet or exceed any state-specific requirements.
  • In the meantime, automatic payments will continue to go through unless you tell us to stop them. And after May 15th, any remaining balance on your policy will become due. If you need more support, please don’t hesitate to call us—we’re happy to work with you to manage payments moving forward.

Billing leniency

  • We encourage you to make a payment right now if you’re able to. But if you need extra time, please give us a call—we’re ready to help.
  • If you’ve already requested billing leniency, please be patient with us. Our systems haven’t caught up quite yet, so you’ll continue to receive bills and your Payment Schedule may not reflect your request.

In addition to helping with payments and coverage, we are:

Supporting first responders, health care workers, and delivery personnel

First responders, health care workers, and delivery drivers are at the front lines of the crisis, and we’re doing everything we can to help by:

  • Providing expedited roadside assistance
  • Expanding coverage for personal auto and motorcycle customers who are temporarily delivering food or medicine. This expansion is effective until May 31, 2020, unless otherwise required by your state.
  • Offering meal delivery for our for-hire truckers
  • Providing a full-service claims experience for first responders and health care workers who experience a car accident. We’re providing transportation to work and expediting tow and vehicle repairs. And if needed, we’re deferring deductibles and providing a rental vehicle.

Helping customers get back on the road

We know finances might be tight. To help, we’re deferring deductibles for those who need a personal vehicle repaired and can’t pay out of pocket.

Offering tailored solutions

Now more than ever, every customer’s situation is different. Our priority is to keep you covered, so we’re working with customers individually to develop solutions that work for them.

For details on how we’re helping our commercial customers, please visit their dedicated information page.

To our employees

We’ve enabled the vast majority of our employees to work from home. Additionally, we’re supporting our workforce financially by:

  • Providing advances on our annual bonus program
  • Providing advances on vacation days and paid time off for those who are unable to work
  • Covering co-pays for telemedicine visits and the cost of COVID-19 medical treatment

To our communities

We’ve funded an $8 million donation by the Progressive Foundation. This donation will go to charities focused on hunger, health, and homelessness, including Feeding America, the American Red Cross, and the National Alliance to End Homelessness.

We’ve also provided checks totaling over $2 million to all active auto and commercial network shops. Network shops face uncertainty and changing business conditions, and these checks are to be used for any purpose at the shop’s discretion.

To our agents

We’re continuing to invest in helping our agents succeed by:

  • Donating $2 million to the Independent Insurance Agents & Brokers of America (the Big “I”) to establish the Trusted Choice® COVID-19 Relief Fund, which will help independent agencies respond to the economic and operational challenges presented by the coronavirus crisis
  • Enhancing programs for Platinum and Priority agents to provide more opportunities to earn in this changing market
  • Offering producers in our partner programs unlimited access to continuing education courses and increasing opportunities for all producers to earn through our Agent Rewards program
  • Continuing to support agents with 24×7 servicing for their customers and virtual visits from our sales team